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Do you offer international shipping ?
What are the shipping delays?
It takes 24-48h business hours to process your order. During high volume period (new drop, sales and promotion) it may takes up to 4 business days to process your order.
Once your order is processed;
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Canada: 1-5 business days with Canada Post, except for untracked packages, which can take up to 10 business days.
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International: 4-6 business days with DHL Express
I'd like to exchange or return an item. How do I proceed ?
We do not offer exchanges. For refunds, please fill in the return card and mail your order from your local post office! Return fees are at the customer's charge. Items on sale are a final sale and are only exchangeable for an online store credit.
Return address is : 1240 Boul. Charest O Suite 115A, Quebec, Qc, CAN, G1N 2E3
Can I return my order directly to your warehouse ?
Yes! There's a drop box located right outside our warehouse, allowing you to return items free of charge at any time. Location is 1240 Boulevard Charest O. Local 115-A, Québec, QC, G1N 2E3.
Can I cancel or edit my order?
Yes, but we do not guarantee that the cancelation or the modification will be applied. You’ll receive a confirmation by email. If your order has been shipped, there is no possibility for us to cancel or modify it.
What is your warranty?
We warrant all manufacturing defect for a period of 90 days from the original date of purchase. The warranty does not cover for damage caused by accident, improper washing care and natural breakdown of color due to a normal wear and tear. You can submit a request to info@noticethereckless.com with the following informations :
- Order number
- Detailed description of the defect
- 1-2 pictures of the defective area and 1 picture of the whole item
- Your shipping address